Thank you for shopping with COOL NATURE HAVEN GEAR LLC. We are committed to delivering your gear safely and efficiently. Please review our shipping policy below.

1. Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders are not processed or shipped on weekends or public holidays.

• You will receive a confirmation email with tracking details once your order has shipped.

2. Shipping Rates & Delivery Estimates

We offer standard shipping across the United States:

Note: Delivery times may vary depending on destination, weather, and carrier conditions.

3. Shipping Locations

• We currently ship to all U.S. states and territories.

• We do not ship internationally at this time.

4. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and a link to monitor delivery progress.

5. Delays and Issues

We are not responsible for delays caused by the carrier, weather, or incorrect shipping information provided by the customer. If your order is delayed or lost, please contact us and we will assist you in resolving the issue.

6. Damaged or Lost Packages

If your package arrives damaged, please email us at [email protected] within 48 hours of delivery with photos of the damaged item and packaging.
For lost packages, contact us and we will help file a claim with the carrier.