At COOL NATURE HAVEN GEAR LLC (“Company”, “we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website coolnaturehavengear.com.

By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, billing and shipping addresses, phone number, email address, and payment information.
  • Device Information: IP address, browser type, device type, and operating system.
  • Usage Data: Information about how you interact with our website (e.g., pages viewed, time spent, referring/exit pages).

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders;
  • Provide customer support;
  • Improve our website and services;
  • Send you order updates and promotional content (if you opt in);
  • Detect and prevent fraud or other unauthorized activities.

3. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share your information with third parties in the following cases:

  • Service Providers: To assist with payment processing, shipping, analytics, or website hosting.
  • Legal Compliance: If required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, sale, or acquisition.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, understand usage patterns, and personalize content. You can control cookie preferences through your browser settings.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal obligations.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you;
  • Request correction or deletion of your personal information;
  • Opt-out of receiving marketing communications at any time.

To exercise any of these rights, please contact us at [email protected].

7. Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those sites.

9. Children’s Privacy

Our site is not intended for children under the age of 13. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.